E-Cigarette Company Green Smoke Now Requires Adult Signature for US Deliveries

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Last updated on November 20th, 2019


Always one uber-cautious step ahead of FDA regulations, e-cigarette company Green Smoke e-Vapor is now requiring proof of age upon delivery for US domestic cartridge orders. Even grandpa will be “carded”. This new rule from the includes cartridges that do not contain nicotine.

Green Smoke has announced that deliveries are being shipped in one of two ways. The first rule is clear and straightforward.

An Adult Signature (any adult 21+) is required upon delivery.

The second rule is a bit more obtuse.

Direct Signature Required. Shipping — for ages 18-20, and residents of the State of Virginia, only the person to whom the order is being sent can sign for the order.

According to Manuel Moncado, a Green Smoke spokesperson,

A direct signature is required for purchasers between 18 and 20 years of age to receive their Green Smoke® shipments while an adult signature is required for customers 21 years old and older upon delivery.

The exception to this general rule for US shipments is Virginia, which has a state law which requires a direct signature upon receipt of our orders regardless of age.

Green Smoke – Aways on the Politically Safe Side

Green Smoke is perhaps the most self-protective ecig company on the market. It is also one of the largest and oldest e-cigarette companies, but rules have changed since it was sold to Altria, a tobacco giant.

Just prior to the merger with Altria in 2014, Green Smoke decided to discontinue it’s chocolate flavored e-cigarette (which was actually one of the best of its kind on the market).

Not long after that move, the company decided to restrict sales of their flavored cartridges, Mountain Clove, Mocha Mist and Vanilla Dreams (now called Smooth Cream). If you live in California or Providence, RI. you can no longer order these flavors. We can only assume that this was a politically driven decision.

Check out notblowingsmoke.orgs powerful video which tells the story.

For the Record – E-Cigarette Safety is Now Part of Every Top ECigarette Company’s Agenda

With FDA regulations upon us, all big companies are taking steps to insure e-cigarette safety with third party lab testing and child resistant packaging.  Green Smoke’s adult delivery signature policy is, in my opinion typical of big brother over-regulation and is a nuisance to buyers.

There are plenty of outstanding ecig companies out there that have a better product and great service; businesses that don't treat their customers like naughty children.

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    • judith on May 26, 2015 at 7:49 pm
    • Reply

    They have required this for a while, but never bothered to tell their long time customers until last week. It was great fun driving in traffic to Fed-ex to pick up a package after work when the package was supposed to be delivered. For the working person, this policy makes it impossible to get a delivery. They haven’t bothered to figure out a way to ship to people that are not home during the day. Yes they confirmed my age, but that doesn’t help…. neither did they when they emailed saying they would provide assistance.Too bad they lost a customer….

      • Cb on May 27, 2015 at 12:53 pm
      • Reply

      It’s no joy when you can’t be home to sign for your package, but that’s true for all FedEx deliveries that are certified with signature required. On some occasions the FedEx delivery person will leave a ticket you can sign and they will deliver on the next round. Depends on your neighborhood. I think having to sign for your delivery will be the norm once the FDA rules on ecig requirements as they’re sure to crack down on sales to minors. Green Smoke is just keeping one step ahead.

    • Ken on June 6, 2015 at 1:02 pm
    • Reply

    I’ve been a loyal Greensmoke customer for several years. But, this new shipping policy made me change brands. Cb, you can’t sign the FedEx note, you have to show that the person signing is over 21.

    I order ammunition and cigars and do not have to sign. I get this is their new marketing strategy, but think it will only hurt their sales. I received my new vendors order today in my mail box, so far so good – product seems about the same, price was lower & no signature was required.

    I’m my state, you need to 18 to buy tobacco, but 21 to order from greensmoke.

    1. Ken,
      It will be interesting to see whether the FDA will pass this kind of delivery regulation for all ecigs.

    • David on August 7, 2015 at 1:50 pm
    • Reply

    Just switched brands too. Interesting that the brand I switched to has an Age Verification process in their account signup. I reasoned with Green Smoke to reconsider in two separate emails. Got the same canned response. Really like their flavors, hope the new brand is as good if not better. Use vape juice at home, but nothing beats the convenience of an ecig for the road.

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